Eligibility Specialist I – Help Families Access Benefits (Remote)

My Florida CFO; Ocala (FL); On-site; USD 33,000 - 40,000; Full time

Job summary

Florida Department of Children and Families is seeking an Eligibility Specialist I to determine eligibility for Food Assistance, Medicaid, and Cash Assistance. You will manage a high-volume caseload, process data, and ensure timely, accurate determinations under state and federal rules.

The role emphasizes compassionate service to vulnerable families, with mandatory training and potential telework after nine months of employment. If you thrive in a deadline-driven environment, join our team.

Qualifications

• Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Ability to attend an 8 - 12-week mandatory training course.

Responsibilities

• Interview applicants to obtain and verify information for eligibility for Food Assistance, Medicaid, and Cash Assistance.
• Determine program eligibility using a computer-based system per regulations.
• Review applications for completeness and accuracy.
• Report cases of identity theft or fraud.
• Advise clients on deadlines, time frames, and required actions.
• Maintain electronic files and document communications with clients.

Skills

Customer service

Interviewing

Recruiting

Investigating

Accounting

Eligibility determinations

Education

Associate degree or higher

Job description

Florida Department of Children and Families is seeking an Eligibility Specialist I to determine eligibility for Food Assistance, Medicaid, and Cash Assistance. You will manage a high-volume caseload, process data, and ensure timely, accurate determinations under state and federal rules.

The role emphasizes compassionate service to vulnerable families, with mandatory training and potential telework after nine months of employment. If you thrive in a deadline-driven environment, join our team.