Intake & Crisis Support Specialist

Omaha Kroc; Battle Creek (MI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Health benefits

Pension contributions

403(b) retirement plan

Employee discounts

Paid time off

Job summary

The Salvation Army Intake Receptionist supports the mission by greeting guests, screening requests for assistance, and prioritizing needs to determine urgency. The role schedules appointments, provides information and referrals, and mediates crises with a focus on helping individuals access appropriate resources.

Responsibilities include maintaining records, staying current with program requirements, and collaborating with teams to support low-income populations.

Qualifications

• High school diploma or GED or equivalent experience.
• Call center/front desk experience preferred.
• Bilingual English/Spanish preferred.
• Experience with low-income populations preferred.
• 1 year social work or social service experience desired.

Responsibilities

• Greet and assist guests in-person or by phone with excellent customer service.
• Screen for in-kind and financial needs and determine urgency of matter.
• Provide program information, referrals, and schedule appointments.
• Identify resources and next steps to address needs.
• Maintain records and data for reports.

Skills

Customer service

Call center experience

Bi-lingual English/Spanish

Ethics & confidentiality

Education

HS diploma or GED

Social service experience

Experience with low-income populations

One-year social work experience (desired)

Tools

Microsoft Office 365

TEAMS/SharePoint

Job description

The Salvation Army Intake Receptionist supports the mission by greeting guests, screening requests for assistance, and prioritizing needs to determine urgency. The role schedules appointments, provides information and referrals, and mediates crises with a focus on helping individuals access appropriate resources.

Responsibilities include maintaining records, staying current with program requirements, and collaborating with teams to support low-income populations.