Shelter Intake & Crisis Advocate (Flexible Hours)

Kroc Center; La Crosse (WI); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Flexible schedules

Generous paid time off (vacation, sick

Employee Assistance Program

Discounts on insurance

Job summary

The Salvation Army is seeking a Shelter Worker to supervise residents and handle intake for new shelter residents in an on-site setting.

Responsibilities include crisis response, coordinating with case managers, and ensuring clean, safe shelter operations while maintaining adherence to policies and procedures. Prior experience with homeless populations is desirable, and the role supports a mission-driven team.

Qualifications

• Experience working with shelter residents or homeless populations is desirable.
• Ability to conduct and document intake interviews and assess client needs.
• Willingness to supervise volunteers and coordinate with case managers.

Responsibilities

• Conducts intake interviews for new shelter residents.
• Monitors room assignments and distributes basic necessities.
• Provides necessary supervision of shelter and residents, assuring that rules and policies are being followed.
• Assist with client need, refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answers telephone calls, taking messages when appropriate.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensures shift is documented according to procedures.
• Performs room inspections.
• Supervises volunteers, when assigned.

Skills

Intake interviews

Shelter supervision

Crisis intervention

Policy compliance

Communication

Volunteer supervision

Case referral

Food service support

Education

High school diploma or equivalent

Job description

The Salvation Army is seeking a Shelter Worker to supervise residents and handle intake for new shelter residents in an on-site setting.

Responsibilities include crisis response, coordinating with case managers, and ensuring clean, safe shelter operations while maintaining adherence to policies and procedures. Prior experience with homeless populations is desirable, and the role supports a mission-driven team.