Intake & Front Desk Specialist (Nonprofit)

KrocQuincy; Battle Creek (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

The Salvation Army Intake Receptionist supports the mission by greeting guests, screening requests, and prioritizing needs to determine urgency. The role schedules appointments, provides information and referrals, and coordinates next steps to mediate crises.

Responsibilities include maintaining records, staying current with program requirements, and delivering strong customer service in a front-desk setting; experience in social services and bilingual ability are preferred.

Qualifications

• High school diploma or GED or equivalent.
• Experience in a call center or front desk (preferred).
• Bi-lingual English and Spanish (preferred).
• Experience working with low-income populations (preferred).
• One-year experience in social work or social service (desired).

Responsibilities

• Greet guests and provide excellent customer service.
• Screen for in-kind and financial needs; assess urgency of matter.
• Provide information and referrals and schedule appointments.
• Identify resources and next steps to address needs.
• Stay up-to-date with program requirements and community trends.
• Maintain records and data for reporting.
• Perform other duties as assigned.

Skills

Customer service

Multilingual communication

Professional communication

Ethics & confidentiality

Education

High school diploma or GED

1 year in social work or social service (desired)

Tools

Microsoft Office 365

Teams

SharePoint

Job description

The Salvation Army Intake Receptionist supports the mission by greeting guests, screening requests, and prioritizing needs to determine urgency. The role schedules appointments, provides information and referrals, and coordinates next steps to mediate crises.

Responsibilities include maintaining records, staying current with program requirements, and delivering strong customer service in a front-desk setting; experience in social services and bilingual ability are preferred.