Intake Coordinator — Behavioral Health Access

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Generous PTO

403(b)

Educational assistance

Medical, dental, and vision coverage

Employee assistance programs

Job summary

Behavioral Health Network, Inc. is seeking an Intake Coordinator to join our OTP Team in Worcester, MA. The role involves welcoming individuals seeking help, gathering intake information, and determining the appropriate level of care using ASAM Criteria.

You will verify client insurance, maintain accurate charts, and coordinate with referral sources and program staff to ensure timely admissions and access to services.

Qualifications

• High School Diploma or GED required.
• SUD intake and insurance verification experience preferred.
• Knowledge of substance use disorder and mental health services.

Responsibilities

• Engage individuals seeking services, obtaining intake information in a proficient and professional manner.
• Determine the most suitable service or Level of Care using ASAM Criteria.
• Communicate with referral sources and program staff in a timely, professional manner.
• Verify client insurance and maintain accurate, up-to-date charts.
• Identify safety or risk concerns and follow appropriate protocols, including referral to BHN Crisis or emergency services when needed.
• Manage waitlists and callbacks to ensure timely admissions.

Skills

Communication skills

Computer skills

Organizational skills

Education

High School Diploma or GED

Tools

ASAM Criteria

Job description

Behavioral Health Network, Inc. is seeking an Intake Coordinator to join our OTP Team in Worcester, MA. The role involves welcoming individuals seeking help, gathering intake information, and determining the appropriate level of care using ASAM Criteria.

You will verify client insurance, maintain accurate charts, and coordinate with referral sources and program staff to ensure timely admissions and access to services.