Intake Coordinator – Day Shift, Hospital Admission Support

Hospital for Behavioral Medicine; Worcester (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

401(k) + matching

Health insurance

Life insurance

Vision insurance

Dental insurance

Long term disability insurance

Paid time off

Paid holidays

Cafeteria on site + discounted meals

Employee engagement events

Employee assistance program

Employee recognition program

Free parking

Job summary

Hospital for Behavioral Medicine in Worcester, MA is seeking an Intake Technician for days. This role supports receiving, scheduling and referring inquiry calls, coordinating assessments, and initiating intake paperwork and insurance verification to ensure a smooth admission process.

You will work with clinicians and the Case Manager to arrange admissions, obtain records, process releases, and maintain statistics while supporting the patient’s transition into care.

Qualifications

• Bachelor's degree preferred.
• Experience in hospital intake or business office preferred.

Responsibilities

• Receive referral calls, obtain minimal demographic information, and refer the call to the appropriate source or schedule an assessment.
• Process all requests for information and external referrals.
• Completes pre-certifications as needed.
• Assist in arranging for admission of patients, including alerting the business office staff to begin the verification of benefits, initiating calls to physicians and other related tasks as directed by the Case Manager.
• Determine what Releases of Information are needed, and process them accordingly, per policy.
• Assist in obtaining needed records and information.
• Assist in maintaining all statistics; provide support to the Outcome Study, and other data, as assigned.
• Maintains good communication with the Utilization Review, Business Office, and other staff as indicated.

Skills

Demographic data collection

Call handling

Education

Bachelor's degree

Tools

Insurance verification

Job description

Hospital for Behavioral Medicine in Worcester, MA is seeking an Intake Technician for days. This role supports receiving, scheduling and referring inquiry calls, coordinating assessments, and initiating intake paperwork and insurance verification to ensure a smooth admission process.

You will work with clinicians and the Case Manager to arrange admissions, obtain records, process releases, and maintain statistics while supporting the patient’s transition into care.