Bilingual Central Intake Coordinator - Behavioral Health

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 29,000 - 30,000; Part time

Job summary

Behavioral Health Network (BHN) in Massachusetts seeks a Central Intake Coordinator to be the first contact for individuals seeking behavioral health services. You’ll provide compassionate, professional support to individuals, families, and referral sources, connecting them to BHN programs and resources.

You will verify insurance, schedule intake and medication appointments, and coordinate with BHN staff to ensure timely follow-up and smooth transitions.

Qualifications

• High School Diploma or GED required; associate or bachelor’s preferred.
• Minimum of 2 years in healthcare, behavioral health, or a call center/intake setting.
• Knowledge of mental health and substance use disorder treatment services.
• Experience with insurance verification and Electronic Health Record (EHR) systems preferred.
• Strong verbal and written communication skills with a customer-service mindset.
• Candidates must be able to speak Spanish.

Responsibilities

• Engage individuals with professionalism and empathy to gather intake and medication-related information.
• Verify insurance information accurately and ensure documentation is complete and compliant.
• Schedule intake and medication appointments promptly and communicate expectations clearly.
• Coordinate with referral sources and BHN program staff for timely follow-up and seamless transitions.
• Support triage, provide information and referrals, and identify when a case requires escalation.
• Maintain accurate electronic records and documentation in BHN’s systems.
• Assist callers in accessing the appropriate level of care and community resources.
• Promote a positive, efficient, and person-centered intake experience.

Skills

Intake coordination

Insurance verification

EHR systems

Customer service

Multitasking

Spanish language

Education

High School Diploma or GED

Associates degree preferred

Tools

Microsoft Office

EHR software

Job description

Behavioral Health Network (BHN) in Massachusetts seeks a Central Intake Coordinator to be the first contact for individuals seeking behavioral health services. You’ll provide compassionate, professional support to individuals, families, and referral sources, connecting them to BHN programs and resources.

You will verify insurance, schedule intake and medication appointments, and coordinate with BHN staff to ensure timely follow-up and smooth transitions.