Behavioral Health Intake Coordinator (Onsite Chicopee)

MHA Inc.; Chicopee (MA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & P

Job summary

Mental Health Association is seeking an on-site Central Intake Coordinator in Chicopee, MA. You will warmly greet individuals seeking behavioral health services and use electronic health record systems to register, verify insurance, and schedule appointments.

The role demands proficiency with Microsoft Office and data entry, strong communication, and accuracy, with bilingual Spanish being a plus. Schedule is Mon-Thu 8:30am-5pm and Fri 9am-3pm, with a pay range of $19-$21 per hour.

Qualifications

• Associate’s degree or equivalent experience required.
• Office and data entry experience necessary.
• Bilingual in Spanish is a plus.
• Strong verbal and written communication skills.
• High level of accuracy in work and communication.
• Proficient computer skills: Outlook, Word, Excel, Publisher, PowerPoint, and other databases.
• Ability to maintain confidentiality.

Responsibilities

• Collaborate with individuals and referral sources to facilitate access to services.
• Register new individuals into the electronic health record system.
• Verify insurance eligibility and schedule initial appointments.
• Maintain an organized waitlist for services.
• Work with fiscal, administrative, and program teams to ensure smooth operations.

Skills

Customer service

Data entry

Verbal communication

Written communication

Confidentiality

Microsoft Office

EHR systems

Independent work

Education

Associate’s degree or equivalent experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Publisher

PowerPoint

Specialized databases

Job description

Mental Health Association is seeking an on-site Central Intake Coordinator in Chicopee, MA. You will warmly greet individuals seeking behavioral health services and use electronic health record systems to register, verify insurance, and schedule appointments.

The role demands proficiency with Microsoft Office and data entry, strong communication, and accuracy, with bilingual Spanish being a plus. Schedule is Mon-Thu 8:30am-5pm and Fri 9am-3pm, with a pay range of $19-$21 per hour.