Intake Coordinator-OTP

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Generous PTO

403(b)

Educational assistance

Medical, dental, and vision coverage

Employee assistance programs

Job summary

Behavioral Health Network, Inc. is seeking an Intake Coordinator to join our OTP Team in Worcester, MA. The role involves welcoming individuals seeking help, gathering intake information, and determining the appropriate level of care using ASAM Criteria.

You will verify client insurance, maintain accurate charts, and coordinate with referral sources and program staff to ensure timely admissions and access to services.

Qualifications

• High School Diploma or GED required.
• SUD intake and insurance verification experience preferred.
• Knowledge of substance use disorder and mental health services.

Responsibilities

• Engage individuals seeking services, obtaining intake information in a proficient and professional manner.
• Determine the most suitable service or Level of Care using ASAM Criteria.
• Communicate with referral sources and program staff in a timely, professional manner.
• Verify client insurance and maintain accurate, up-to-date charts.
• Identify safety or risk concerns and follow appropriate protocols, including referral to BHN Crisis or emergency services when needed.
• Manage waitlists and callbacks to ensure timely admissions.

Skills

Communication skills

Computer skills

Organizational skills

Education

High School Diploma or GED

Tools

ASAM Criteria

Job description

• Pay or shift range: $21 USD to $24 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Intake Coordinator to join our OTP Team.

What We Offer:

• Meaningful Impact – Serve as the first point of contact for individuals seeking help, guiding them toward the right level of care.
• Collaborative Environment – Work closely with referral sources, clinical staff, and community partners to ensure smooth access to services.
• Supportive Team Culture – Join a workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Growth Opportunities – Build valuable experience in substance use treatment and care coordination within a mission-driven organization.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Engage individuals seeking services, obtaining intake information in a proficient and professional manner.
• Determine the most suitable service or Level of Care using ASAM Criteria.
• Communicate with referral sources and program staff in a timely, professional manner.
• Verify client insurance and maintain accurate, up-to-date charts.
• Identify safety or risk concerns and follow appropriate protocols, including referral to BHN Crisis or emergency services when needed.
• Manage waitlists and callbacks to ensure timely admissions.

Who You Are:

• High School Diploma or GED required.
• SUD intake and insurance verification experience preferred.
• Knowledge of substance use disorder and mental health services.
• Excellent computer, organizational, and communication skills.
• Demonstrated cultural competence in working with diverse populations.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another.

Pay Range: $21.00-$24.00

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.