Intake & Care Coordination Specialist

P32HS Point32Health Services Inc; Massachusetts; Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Point32Health is seeking a detail‑oriented Intake Coordinator to respond to provider queries and enter authorization data. You will support care coordination by entering referral information, maintaining documentation, and facilitating communication across departments.

Responsibilities include handling inquiries, verifying member eligibility, and documenting interactions in multiple databases. The role requires strong communication, organization, and ability to manage multiple tasks, with some

Qualifications

• Associates’ degree or equivalent relevant work experience.
• Two plus years of experience in a business environment.
• Managed care/health industry environment experience.
• Exceptional internal and external customer service skills.
• Ability to work in clinical and company databases.
• Excellent verbal and written communication skills.
• Proficiency and accuracy in data entry across multiple applications.
• Ability to identify urgent situations and follow protocol.
• Ability to manage multiple priorities and work independently with others.
• Strong organizational and problem-solving skills.

Responsibilities

• Receives incoming authorization requests from providers to create an event or transaction for UM teams to review.
• Contacts provider offices for additional clinical details.
• Researches member eligibility and primary care selection for event entry.
• Documents and maintains all calls and notes for inquiries.
• Documents admissions and referrals; maintains flow and storage of information.
• Works with providers and members to resolve complex issues and ensures appropriate department involvement.
• Performs data entry of Authorization Requests for inpatient and outpatient stays.
• Represents Medical Management in system user groups and health data organizations.
• Attends organization-wide and department meetings; pursues professional development.
• Performs other duties as assigned by Intake and Outreach Coordination leadership.

Skills

Customer service

Data entry

Communication

Attention to detail

Organizational skills

Multitasking

Problem solving

Interpersonal skills

Education

Associate degree

Job description

Point32Health is seeking a detail‑oriented Intake Coordinator to respond to provider queries and enter authorization data. You will support care coordination by entering referral information, maintaining documentation, and facilitating communication across departments.

Responsibilities include handling inquiries, verifying member eligibility, and documenting interactions in multiple databases. The role requires strong communication, organization, and ability to manage multiple tasks, with some