Intake & Benefits Specialist

New LHRC External Career Site; Chatham (VA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

New LHRC External Career Site is seeking a qualified candidate to support clients with benefits and services in the community. The role includes interviewing clients, assisting with applications, and coordinating with staff to ensure accurate processing of information.

Applicants should have a high school diploma with coursework in social services or a related field, plus experience in public administrative support.

Qualifications

• High school diploma with post-secondary coursework in social work, human services, gerontology, or related field.
• Relevant work experience in public administrative support.
• Equivalent combination of training and experience providing the required knowledge, skills and abilities.

Responsabilités

• Screen clients for benefits and services.
• Interview clients and explain programs, policies and procedures.
• Assist clients with applications and initial screening of applications.
• Provide information regarding programs and benefits; perform referrals as needed.
• Research databases to verify information for processing applications.
• Maintain logs of client documentation received.
• Schedule and coordinate appointments for clients with staff.
• Contact clients for requested information and respond to routine questions.
• Analyze needs and coordinate resources to support families/clients.

Connaissances

Customer service

Interviewing

Communication

Office software

Formation

High school diploma with post-secondary coursework in social work or related field

Outils

Word processing

Spreadsheets

Description du poste

New LHRC External Career Site is seeking a qualified candidate to support clients with benefits and services in the community. The role includes interviewing clients, assisting with applications, and coordinating with staff to ensure accurate processing of information.

Applicants should have a high school diploma with coursework in social services or a related field, plus experience in public administrative support.