Customer Care & Benefits Specialist

LHH; Bothell (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Paid time off

Job summary

LHH is seeking a Customer Care Advocate to support participants, beneficiaries, union locals, and providers by answering questions about eligibility, benefits, and claims status. You will handle inquiries via phone or written communication and manage related administrative tasks.

Ideal candidates bring knowledge of customer service principles, understanding of eligibility, benefits, and claims status, and the ability to handle PHI and PII securely, with experience in retirement and health and

Qualifications

• Knowledge of Customer Service principles.
• Understanding of Eligibility, Benefits, and Claims Status processes.
• Ability to handle sensitive information like PHI and PII.
• Experience with managing administrative tasks related to Retirement Benefits and Health and Welfare Benefits.

Responsibilities

• Answer questions about eligibility, benefits, and claims status by phone or written communication.
• Provide support to participants, beneficiaries, union locals, and providers.
• Manage administrative tasks related to health and welfare benefits.

Skills

Customer service principles

Eligibility & Benefits knowledge

PHI/PII handling

Administrative task management

Job description

LHH is seeking a Customer Care Advocate to support participants, beneficiaries, union locals, and providers by answering questions about eligibility, benefits, and claims status. You will handle inquiries via phone or written communication and manage related administrative tasks.

Ideal candidates bring knowledge of customer service principles, understanding of eligibility, benefits, and claims status, and the ability to handle PHI and PII securely, with experience in retirement and health and