Human Services Program Support Specialist

New LHRC External Career Site; Montross (VA); On-site; USD 32,000 - 45,000; Full time

Job summary

New LHRC External Career Site seeks a Human Services Assistant II to perform administrative and technical duties in support of agency clients across multiple program areas. The role includes processing applications, renewals, and re-certifications, while providing information and referrals to clients and maintaining accurate records.

Responsibilities include assisting social workers, preparing reports, and ensuring proper documentation.

Qualifications

• High school diploma supplemented with post-secondary coursework in social work, human services, gerontology, or related field.
• Relevant work experience in public administrative support is preferred.
• Ability to read, interpret and apply state/local policies and procedures.

Responsibilities

• Operates systems to conduct searches for initial applications, renewals and re-certification or to update information.
• Provides information and assists clients with completing applications.
• Answers incoming calls and responds to inquiries.
• Provides case management support to Social Workers staff.
• Prepares and mails correspondence and maintains documentation of client contacts.
• Updates information in computer systems and maintains case files.
• Assists in preparing reports and schedules; maintains confidentiality of records.
• Transports family members and program participants to appointments.
• Works with children and families in various components of the program.

Skills

Reading and interpreting documents

Effective communication

Problem solving

Customer service

Education

High School Diploma + coursework

Job description

New LHRC External Career Site seeks a Human Services Assistant II to perform administrative and technical duties in support of agency clients across multiple program areas. The role includes processing applications, renewals, and re-certifications, while providing information and referrals to clients and maintaining accurate records.

Responsibilities include assisting social workers, preparing reports, and ensuring proper documentation.