Human Services Administrative Assistant II

New LHRC External Career Site; Hopewell (VA); On-site; USD 38,000 - 46,000; Full time

Job summary

New LHRC External Career Site in Hopewell, VA is seeking a Human Services Assistant II to perform a range of administrative and client-facing duties in support of agency programs. The role involves processing applications, providing information to clients, supporting Social Worker staff, and maintaining case files.

It requires a high school diploma with relevant coursework and experience in public administration.

Qualifications

• High school diploma with post-secondary coursework in social services or related fields.
• Relevant work experience in public administrative support is required or equivalent training.
• Knowledge of computer systems and software used for client services.

Responsibilities

• Process initial applications, renewals, and re-certifications.
• Answer incoming calls and respond to inquiries.
• Provide case management support to staff.
• Prepare and mail correspondence.
• Maintain confidential client records and files.
• Assist in preparing reports and schedules.

Skills

Customer service knowledge

Computer systems proficiency

Mathematics

Understanding of human behavior

Learning and motivation

Education

High school diploma with relevant coursework

Tools

Word processing

Spreadsheets

Graphics software

Job description

New LHRC External Career Site in Hopewell, VA is seeking a Human Services Assistant II to perform a range of administrative and client-facing duties in support of agency programs. The role involves processing applications, providing information to clients, supporting Social Worker staff, and maintaining case files.

It requires a high school diploma with relevant coursework and experience in public administration.