Benefits & Client Services Associate

Commonwealth of VA Careers; Virginia; On-site; USD 36,000 - 38,000; Full time

Job summary

Commonwealth of VA Careers is seeking an office/clerical professional to screen client applications for benefit programs, assist with forms, and perform data entry and documentation tasks. The role requires accuracy, organization, and strong communication skills.

The position involves coordinating client appointments, maintaining logs, and supporting staff training, with a mandatory background checks process and valid driver's license; it is a full-time role in Virginia.

Qualifications

• Minimum of a high school diploma plus clerical or administrative experience in social services or related field.
• Proficiency with standard office software and data entry.
• Ability to organize information and maintain records.
• Good spelling, grammar, and punctuation.

Responsibilities

• Screen clients for benefit programs and assist with applications.
• Perform data entry and system checks; maintain logs of documentation.
• Schedule and coordinate appointments; provide information and referrals to clients.
• Assist in training new staff and maintain logs for faxes and case transfers.

Skills

PC literacy

Office equipment

Data entry

Education

High school diploma

Tools

SharePoint

Job description

Commonwealth of VA Careers is seeking an office/clerical professional to screen client applications for benefit programs, assist with forms, and perform data entry and documentation tasks. The role requires accuracy, organization, and strong communication skills.

The position involves coordinating client appointments, maintaining logs, and supporting staff training, with a mandatory background checks process and valid driver's license; it is a full-time role in Virginia.