Benefits Programs Specialist I/II - Eligibility & Support

Commonwealth of VA Careers; Virginia; On-site; USD 35,000 - 55,000; Full time

Job summary

Commonwealth of VA Careers is hiring a Benefits Program Specialist I to determine eligibility for social services. This entry-level role trains under supervision with a pathway to Specialist II after successful training and a salary increase.

The position involves interviewing clients, processing applications for financial assistance, and ensuring compliance with state and federal policies. A high school diploma and Virginia driver's license are required.

Qualifications

• High school diploma plus training and related work experience.
• Ability to use technology independently.
• Preferred: Medicaid, SNAP, and TANF processing experience.

Responsibilities

• Interviews to determine eligibility for assistance.
• Explains benefit programs and determines reasons and need for assistance.
• Processes applications for financial assistance and diversion; determines eligibility and benefit levels.
• Maintains and verifies client records and prepares reports.
• Explains programs and rights/responsibilities to applicants and recipients.

Skills

Communication

Interviewing

Data analysis

Problem solving

Education

High school diploma

Tools

Office software

Case management system

Job description

Commonwealth of VA Careers is hiring a Benefits Program Specialist I to determine eligibility for social services. This entry-level role trains under supervision with a pathway to Specialist II after successful training and a salary increase.

The position involves interviewing clients, processing applications for financial assistance, and ensuring compliance with state and federal policies. A high school diploma and Virginia driver's license are required.