Benefits & Services Screener: Frontline Help Specialist

053-Dinwiddie Dept Of Social Services; Virginia (MN); On-site; USD 43,000 - 53,000; Full time

Job summary

Dinwiddie Dept Of Social Services seeks a Human Services Assistant III to serve as the initial contact for clients seeking benefits and services. The role screens applicants, assists with applications, and coordinates referrals for various programs and resources.

Ideal candidates have a strong customer-service orientation, solid interviewing abilities, and experience handling confidential information within a public administration setting. This position is full-time and based in Minnesota.

Qualifications

• High school diploma plus related coursework and relevant public admin experience.
• Experience in customer service and eligibility screening.
• Ability to interview and provide information to clients.

Responsibilities

• Screen clients for benefits and services.
• Explain programs and assist with applications.
• Assist clients with applications and screen for eligibility.
• Coordinate appointments and communicate with staff.
• Maintain logs of client documentation.
• Provide information and referrals for services.

Skills

Customer service

Interviewing

Communication

Time management

Office software

Education

High school diploma

Post-secondary coursework in social work / human services

Tools

Word processing

Spreadsheets

Microsoft Office

Job description

Dinwiddie Dept Of Social Services seeks a Human Services Assistant III to serve as the initial contact for clients seeking benefits and services. The role screens applicants, assists with applications, and coordinates referrals for various programs and resources.

Ideal candidates have a strong customer-service orientation, solid interviewing abilities, and experience handling confidential information within a public administration setting. This position is full-time and based in Minnesota.