Intake & Benefits Coordinator | Create Access to Care

Best Point; Hamilton (NJ); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health, dental, and vision insurance

FSA or HSA with a match

Retirement plan (403b) with a match

Tuition assistance

Public Loan Forgiveness eligibility

Paid time off and holidays

Mileage reimbursement

Job summary

Best Point Education & Behavioral Health in Hamilton, OH is seeking an Intake & Benefits Specialist to join our team. You will coordinate referrals, verify insurance, schedule appointments, and support the intake process from start to finish in a fast-paced behavioral health setting.

We value detail-oriented, customer-focused professionals with strong communication and organization skills who can manage confidential information and work across multiple teams.

Qualifications

• High school diploma or equivalent.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Experience working with confidential information in a professional setting.
• Minimum of three (3) years of experience in a healthcare, behavioral health, medical office, or related setting preferred
• Experience with insurance verification, benefits coordination, referrals, scheduling, or patient intake processes.
• Knowledge of EHR systems, scheduling software, and electronic documentation processes.

Responsibilities

• Coordinate and process referrals from providers, hospitals, schools, community agencies, and other referral sources.
• Serve as a primary point of contact for clients, families, providers, and community partners throughout the intake and referral process.
• Open new client records and maintain accurate demographic, insurance, and payer information within electronic health record (EHR) systems.
• Verify insurance coverage and update financial payer information to support service authorization and billing readiness.
• Schedule intake appointments, medication management appointments, and other clinical services.
• Maintain referral logs, intake trackers, and supporting documentation to ensure compliance and accuracy.
• Manage incoming referral documentation, faxes, authorizations, releases of information, and related records.
• Communicate referral updates, documentation needs, and appointment information to clinical and administrative staff.
• Answer office and referral phone lines in a professional, compassionate, and solution-focused manner.
• Assist with appointment scheduling, client check-in processes, and collection of co-payments when applicable.
• Provide guidance to front desk and office staff regarding insurance, referrals, and intake procedures.
• Support daily office operations and provide coverage at other agency locations as needed.
• Maintain HIPAA compliance and ensure the confidentiality of all client information.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Healthcare experience

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Electronic documentation

Job description

Best Point Education & Behavioral Health in Hamilton, OH is seeking an Intake & Benefits Specialist to join our team. You will coordinate referrals, verify insurance, schedule appointments, and support the intake process from start to finish in a fast-paced behavioral health setting.

We value detail-oriented, customer-focused professionals with strong communication and organization skills who can manage confidential information and work across multiple teams.