Behavioral Health Intake Specialist — Client Care

Home Instead, Inc.; Anchorage (AK); On-site; USD 28,000 - 32,000; Full time

Job summary

Opti Staffing Group is partnering with a local behavioral health organization to coordinate the intake process for new and returning clients. This patient-facing administrative role connects clients, guardians, referral sources, providers, programs, and the billing department, while handling confidential information, financial documentation, and scheduling.

The ideal candidate will be professional, dependable, and highly organized, delivering excellent client service.

Qualifications

• High school diploma or GED required.
• Education in health information management preferred.
• Experience with health insurance, Medicaid, billing, or eligibility verification preferred.
• Healthcare/behavioral health or medical intake experience preferred.
• Strong administrative, customer service and communication skills.
• Willingness to learn insurance, billing and intake processes.
• Excellent organization, attention to detail and follow-through.
• Ability to multitask and handle confidential client information professionally.
• Flexible to work daytime and evening hours.
• Valid Alaska driver’s license and reliable transportation.
• Ability to travel when required and lift up to 25 pounds.

Responsibilities

• Coordinate the intake process for new and returning clients.
• Manage referrals and track prospective clients through entry.
• Serve as primary contact for clients, guardians, referral sources, providers, programs and billing staff.
• Collect, review and enter client registration, demographics and financial information.
• Obtain required documentation and track expiring releases of information.
• Verify insurance eligibility and benefits online and by phone.
• Enter insurance and payer information into the EHR system accurately.
• Assist clients with Medicaid applications and communicate with Alaska DPA.
• Schedule assessments, intakes, appointments and telehealth visits.
• Scan and maintain client documentation in the EHR.
• Support QA, reporting, audits, accreditation and process improvements.

Skills

Customer service

Communication

Organization

Multitasking

Confidentiality

Education

High school diploma or GED

Health information management education (preferred)

Job description

Opti Staffing Group is partnering with a local behavioral health organization to coordinate the intake process for new and returning clients. This patient-facing administrative role connects clients, guardians, referral sources, providers, programs, and the billing department, while handling confidential information, financial documentation, and scheduling.

The ideal candidate will be professional, dependable, and highly organized, delivering excellent client service.