Behavioral Health Intake & Contact Center Coordinator

Lighthouse Behavioral Health Solutions; Whitehall (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO & sick time

Medical/dental/vision

401(k)

Continuing education with supervision

Parental leave

Loan forgiveness programs

Job summary

Lighthouse Behavioral Health Solutions located in Whitehall, OH, seeks a Contact Center Coordinator to connect individuals and referral sources to behavioral health services. You will manage intake, verify insurance, schedule assessments, and support admissions with compassionate, timely information.

The role is on-site, requires empathy, strong communication, and the ability to balance multiple priorities in a fast-paced environment. Collaborative team setting with care-focused mission.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of experience in a call center, customer service, or administrative coordination role (healthcare or behavioral health preferred) OR candidates pursuing or recently completing a degree in Social Work, Psychology, Counseling, Human Services, Public Health, Sociology, Criminal Justice, Nursing, or related field.
• Strong verbal and written communication skills.
• Ability to manage a high volume in a fast‑paced environment while maintaining professionalism and empathy.
• Proficiency in Microsoft Office Suite and call center/CRM software.
• Must pass BCI checks, corporate compliance checks, and employment drug screening.

Responsibilities

• Manage inbound and outbound calls, ensuring prompt, professional, and compassionate responses.
• Serve as the first point of contact for individuals seeking services, guiding them through next steps.
• Conduct preliminary screenings to assess urgency, eligibility, and appropriate program placement.
• Verify insurance coverage and benefits, ensuring accurate entry into the system.
• Coordinate and schedule intake assessments and appointments across facilities.
• Maintain accurate, confidential records including caller details, follow-ups, and outcomes.
• Provide crisis support and de-escalation when necessary, addressing urgent needs.
• Support contact center operations by monitoring call volume, identifying workflow needs, and escalating issues as needed.
• Stay informed about Lighthouse programs and community resources to provide accurate referrals.
• Collaborate with intake, admissions, recovery housing and clinical teams to ensure seamless communications and client transitions.
• Perform additional duties as assigned to support contact center efficiency and client care.

Skills

Strong communication

High-volume environment

Organizational skills

Empathy

Education

High School Diploma or equivalent

Pursuing degree in Social Work or related field

Tools

Microsoft Office Suite

CRM software

Job description

Lighthouse Behavioral Health Solutions located in Whitehall, OH, seeks a Contact Center Coordinator to connect individuals and referral sources to behavioral health services. You will manage intake, verify insurance, schedule assessments, and support admissions with compassionate, timely information.

The role is on-site, requires empathy, strong communication, and the ability to balance multiple priorities in a fast-paced environment. Collaborative team setting with care-focused mission.