State Programs Intake & Voucher Specialist

Nhsmass; Kingston, Northern (MA, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

NeighborWorks Housing Solutions (NHS) is seeking an Intake Specialist/State Program Representative to administer state-funded rental assistance programs. You will handle applicant intake, eligibility determinations, waitlist management, briefings, voucher issuance, and ongoing voucher administration.

The role requires strong customer service, attention to detail, and the ability to work with diverse communities.

Qualifications

• Associate degree preferred; equivalent education and experience considered.
• Strong commitment to equity, inclusion, and culturally responsive service.
• Excellent customer service, communication, organization, and problem-solving skills.
• Proficiency in Microsoft Office Suite and the ability to learn new software applications.
• Ability to manage multiple priorities, work independently, and maintain accuracy in a fast-paced environment.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Applicant intake and eligibility processing.
• Manage and select applicants from the CHAMP waiting list and maintain records.
• Determine eligibility, conduct participant briefings, issue vouchers, and maintain records.
• Voucher administration and case management for state-funded rental assistance.
• Provide voucher management for a caseload of participants.
• Process admissions, lease-ups, relocations, recertifications, and extensions per regulations.
• Complete rent reasonableness determinations using approved housing software.
• Maintain voucher files in compliance with regulations and NHS protocols.
• Monitor participant and landlord compliance and participate in hearings as needed.
• Deliver responsive, professional customer service to applicants, participants, landlords, and partners.
• Guide voucher holders in resolving tenancy issues and program navigation.

Skills

Customer service

Communication

Organization

Problem solving

Education

Associate degree preferred

Tools

Microsoft Office Suite

Job description

NeighborWorks Housing Solutions (NHS) is seeking an Intake Specialist/State Program Representative to administer state-funded rental assistance programs. You will handle applicant intake, eligibility determinations, waitlist management, briefings, voucher issuance, and ongoing voucher administration.

The role requires strong customer service, attention to detail, and the ability to work with diverse communities.