Intake & Administrative Specialist - Temporary

Spherion Staffing, LLC; Mankato (MN); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

AD&D

Life insurance offerings

Short-term disability

401K plan (eligibility)

Job summary

Intake & Administrative Specialist — temporary — is a full-time role in Minnesota across Housing Prevention, Housing Vouchers, and Energy Assistance. You will handle high-volume inquiries, collect and verify documents, and process applications to help individuals and families maintain stable housing and utility services.

Responsibilities include serving as the primary contact via calls, email, and text; maintaining audit-ready files; and ensuring accurate data entry into program databases.

Qualifications

• 1-2+ years of administrative, data entry, client intake, or customer service experience.
• Excellent verbal, phone etiquette, and written communication skills.
• Strong computer literacy with databases, spreadsheets, and data entry software.
• High attention to detail with paperwork and sensitive personal data.
• Ability to commit to a full-time temporary assignment lasting through January 2027.

Responsibilities

• Serve as the primary contact by answering high-volume incoming phone calls, emails, and text messages from applicants, property managers, and utility providers.
• Collect, review, and verify documents to determine program eligibility.
• Input participant records, track file statuses, and update program databases.
• Process incoming applications and maintain audit-ready compliance files across programs.
• De-escalate customer concerns with empathy while guiding on requirements and timelines.

Skills

Non-profit admin experience

Local community resources knowledge

Bilingual abilities

Job description

intake & administrative specialist - temporary

We are seeking a detail-oriented, multi-tasking Specialist for a full-time, temporary role expected to run through January 2027. This position handles high-volume administrative tasks and client support across three core community assistance programs: Housing Prevention, Housing Vouchers, and Energy Assistance. As the primary point of contact, you will answer inquiries, collect and verify documentation, and process applications to help individuals and families maintain stable housing and utility services. We currently have three openings across these department focus areas.

Job Type: Full-Time, Temporary (Expected through January 2027)
Schedule: Monday - Friday, 8:00 AM - 4:30 PM
Pay Rate: $18.00 / hour

Responsibilities:

• Serve as the primary contact by answering high-volume incoming phone calls, emails, and text messages from applicants, property managers, and utility providers.
• Collect, review, and verify physical and digital documents (leases, income verification, utility bills) to determine program eligibility.
• Input participant records, track file statuses, and accurately update program databases in compliance with reporting standards.
• Process incoming applications and maintain thorough, audit-ready compliance files across housing retention, voucher subsidy, and energy relief initiatives.
• De-escalate customer concerns with empathy while providing clear guidance on application requirements and approval timelines.

Skills:

• Prior experience working in human services, housing programs, or non-profit administrative support.
• Familiarity with local community resources, housing assistance programs, or utility assistance frameworks.
• Bilingual capabilities (verbal and written) are a strong plus.

Qualifications:

• 1-2+ years of administrative, data entry, client intake, or customer service experience.
• Excellent verbal, phone etiquette, and written communication skills (email and text messaging).
• Strong computer literacy, including proficiency with databases, spreadsheets, and data entry software.
• High attention to detail with paperwork, document verification, and sensitive personal data.
• Ability to commit to a full-time temporary assignment lasting through January 2027.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Accommodations Statement:

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Benefits:

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• 401K plan (all benefits are based on eligibility)