Intake & Housing Access Specialist

CAMBA Inc; New York, Northern (NY, KY); Hybrid; USD 42,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan with employer-m

Paid time off

Paid holidays

Job summary

CAMBA is seeking an Intake Specialist to coordinate housing-crisis intakes, assess homelessness risk, and explain services and eligibility to clients at our HomeBase program. You will schedule referrals, maintain resources, and work with a team to ensure coordinated service delivery.

Responsibilities include data entry, home visits, and assisting with reception duties. Strong writing, communication, and problem-solving skills are essential, with willingness to learn and adapt to changing

Qualifications

• Four years of relevant experience, preferably in a mid-sized (250+ employees) organization.
• Strong writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
• Good communication skills, with the ability to effectively present information and respond to questions from supervisors, clients, funders, other organizations, and the general public.
• Ability to apply basic mathematical concepts such as fractions, decimals and percentages to practical situations.
• Good problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Willingness to learn and adapt.
• Proficiency in a language other than English (e.g. Haitian/Creole, French, Spanish, Russian, etc.), preferred but not required.
• Familiarity with HRA benefits, NYC housing programs, and community resources, preferred.

Responsibilities

• Coordinate the intake process with individuals and families facing housing crises, reviewing eligibility documentation and gathering detailed information about their current situation, housing history, income, expenses, barriers to housing stability, and support systems.
• Assess the level of homelessness risk based on established criteria and program guidelines.
• Effectively communicate the homelessness prevention program’s services, eligibility requirements, and limitations to potential clients.
• Schedule appointments, make referrals, and provide all individuals with information on community resources.
• Ensure that all client resources are up-to-date and available in the reception area.
• Perform periodic outreach activities to publicize the availability of services.
• Perform data entry, filing, copying and faxing of documents.
• Provide referrals to appropriate internal and external resources, such as emergency shelters, housing assistance programs, legal services, employment services, mental health services, and community-based organizations.
• Collaborate with program staff to ensure coordinated service delivery.
• Stay informed about current housing trends, local resources, and guidelines related to homelessness prevention.
• Participate in regular team meetings, supervision sessions, and training opportunities to enhance skills and knowledge.
• Adhere to agency policies and procedures, ethical guidelines, and professional standards of conduct.
• Report to work daily with fully charged cell phone for multifactor authentication.
• Conduct home visits and inspections for any open HomeBase case and evaluate living conditions per DHS/DSS/HRA standards.
• Create and maintain client files, both hard copy and electronic.
• Assist with reception duties when necessary.
• Other duties as assigned.

Skills

Strong writing skills

Good communication skills

Problem-solving skills

Willingness to learn and adapt

Education

High school diploma or G.E.D.

Job description

CAMBA is seeking an Intake Specialist to coordinate housing-crisis intakes, assess homelessness risk, and explain services and eligibility to clients at our HomeBase program. You will schedule referrals, maintain resources, and work with a team to ensure coordinated service delivery.

Responsibilities include data entry, home visits, and assisting with reception duties. Strong writing, communication, and problem-solving skills are essential, with willingness to learn and adapt to changing