Insurance Support Specialist - Customer Care & Coordination

The Dorne Region; Alpharetta (GA); On-site; USD 38,000 - 58,000; Full time

Job summary

The Dorne Region is seeking a customer service-oriented professional in Alpharetta, GA to assist clients with coverage options and coordinate next steps with licensed agents. You will start each day with a task list of callbacks, documentation, and follow-up items to keep cases moving forward.

You will enter conversation notes into the system after every call, flag requests for licensed review, and ensure nothing falls through.

Qualifications

• Experience handling client inquiries about coverage options or similar products.
• Ability to navigate systems and document conversations accurately.
• Strong listening and clear verbal communication skills.

Responsibilities

• You answer client questions about coverage details and schedule callbacks.
• You enter notes into the system after conversations.
• You route more complex questions to licensed agents.
• Maintain organized follow-up items and ensure timely response.

Skills

Customer service

Active listening

Verbal communication

Phone support

Tools

CRM system

Data entry

Job description

The Dorne Region is seeking a customer service-oriented professional in Alpharetta, GA to assist clients with coverage options and coordinate next steps with licensed agents. You will start each day with a task list of callbacks, documentation, and follow-up items to keep cases moving forward.

You will enter conversation notes into the system after every call, flag requests for licensed review, and ensure nothing falls through.