Full-time/Part-time Customer Service Representative

Allstate Insurance Agency - Jo Armstrong; McDonough (GA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Training & development

Opportunity for advancement

Job summary

Allstate Insurance Agency - Jo Armstrong in McDonough, GA seeks a dedicated Customer Service Representative to handle inquiries, renewals, changes, and cancellations with professionalism.

Ideal candidates have at least one year of insurance customer service experience, strong communication, and the ability to multitask in a fast-paced office; a Georgia license (P&C or Personal Lines) or plan to obtain it is required.

Qualifications

• Minimum of one year of customer service experience within the insurance industry.
• Experience working in a professional office setting.
• Strong verbal and written communication skills; must be well-spoken and able to produce clear, professional correspondence.
• Must hold an active Georgia Insurance License (P&C or Personal Lines) or be willing to obtain a non-resident license within 90 days of employment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding insurance policies, coverage options, and claims processes.
• Assist customers with policy renewals, changes, and cancellations.
• Resolve customer complaints and issues, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and outcomes.
• Stay updated on industry trends, company products, and services.

Skills

Communication skills

Multitasking

Teamwork

Attention to detail

Problem solving

Pressure handling

Education

Georgia Insurance License (P&C or Personal Lines)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Windows

Job description

Benefits:

• Training & development
• Opportunity for advancement

Job Summary

We are seeking a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will have at least one year of experience in a similar role within the insurance industry. The primary responsibility of this position is to provide excellent customer service, addressing inquiries and resolving issues efficiently and professionally.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding insurance policies, coverage options, and claims processes.
• Assist customers with policy renewals, changes, and cancellations.
• Resolve customer complaints and issues, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and outcomes.
• Stay updated on industry trends, company products, and services.

Qualifications

• Proficient in Microsoft Word, Excel, and Outlook (required).
• Experience using Microsoft Windows with the ability to navigate between multiple screens and multitask efficiently (required).
• Minimum of one year of customer service experience within the insurance industry (required).
• Experience working in a professional office setting (required).
• Team-oriented with the ability to collaborate effectively and take direction from management (required).
• Strong verbal and written communication skills; must be well-spoken and able to produce clear, professional, and well-written correspondence. (required).
• Excellent problem-solving abilities with strong attention to detail.
• Ability to manage multiple tasks simultaneously and perform well under pressure (required).
• Must hold an active Georgia Insurance License (Property & Casualty or Personal Lines), or be willing to obtain a non-resident license within 90 of employment (required).
• High school diploma or equivalent required; additional education or insurance-related certifications are a plus.