Customer Service Associate - Training Provided (Alpharetta) | $60,000-$85,000

The Dorne Region; Alpharetta (GA); On-site; USD 38,000 - 58,000; Full time

Job summary

The Dorne Region is seeking a customer service-oriented professional in Alpharetta, GA to assist clients with coverage options and coordinate next steps with licensed agents. You will start each day with a task list of callbacks, documentation, and follow-up items to keep cases moving forward.

You will enter conversation notes into the system after every call, flag requests for licensed review, and ensure nothing falls through.

Qualifications

• Experience handling client inquiries about coverage options or similar products.
• Ability to navigate systems and document conversations accurately.
• Strong listening and clear verbal communication skills.

Responsibilities

• You answer client questions about coverage details and schedule callbacks.
• You enter notes into the system after conversations.
• You route more complex questions to licensed agents.
• Maintain organized follow-up items and ensure timely response.

Skills

Customer service

Active listening

Verbal communication

Phone support

Tools

CRM system

Data entry

Job description

You spend your day answering client questions about coverage options, updating account records and coordinating next steps with licensed agents. Each morning starts with a task list of scheduled callbacks, pending documentation and follow-up items that need attention before the afternoon.

What you handle daily

You walk clients through available plan details, confirm appointment times, enter notes into the system after every conversation and flag requests that need a licensed agent's review. When questions go beyond general information, you route them to the right team member and make sure nothing falls through.

How you grow here

An independent opportunity with structured training and support as you build your career. New hires receive hands‑on coaching covering client communication, system navigation and internal workflows. No prior insurance experience is needed. Strong listening, clear verbal communication and comfort working through a phone queue are the transferable abilities that matter most.