Customer Service Associate - Hiring Immediately (Lawrenceville) | $60,000-$85,000

The Dorne Region; Lawrenceville (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Dorne Region in Lawrenceville, GA is seeking a Customer Service Associate to guide clients through coverage questions and ensure every conversation ends with a clear path forward.

You work on-site full-time, coordinating with colleagues to hand off cases and keep updates flowing, while receiving coaching and taking on more responsibility as you grow.

No insurance background or degree is required, making this role accessible while building client-relations skills and income potential.

Qualifications

• No insurance background or degree required.

Responsibilities

• Guide clients through coverage questions and own follow-up until resolved.
• Coordinate with teammates to hand off cases and share updates.
• On-site, full-time role in Lawrenceville, GA with coaching and increasing responsibilities.

Job description

As a Customer Service Associate at The Dorne Region, you guide clients through their coverage questions and keep the team aligned on every open request.

Client Guidance and Follow-Through

You speak with families and individuals who need help understanding their options, walk them through next steps and make sure each conversation ends with a clear path forward. When a client needs additional information or a scheduled callback, you own that follow-up until it is resolved.

Team Coordination

You work alongside colleagues to hand off cases, share updates and flag anything that needs immediate attention. Keeping internal communication tight means clients never hear conflicting information or wait longer than necessary.

Getting Started and Growing Here

This is a full-time, on-site position in Lawrenceville, GA. No insurance background or degree is required. Develop your skills as a contractor while building client relationships and increasing your income potential. You receive coaching from experienced team members and take on greater responsibility as you learn.