Insurance Services Support Specialist

Paychex; City of Rochester (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

401(k) employer match

Tuition reimbursement

Adoption assistance

Wellness programs

Paid time off

Job summary

Paychex is seeking a customer service professional in Rochester, NY to support clients across phone, email, chat, and other channels. You will follow established SLAs, resolve claims and inquiries, and document all interactions in our systems.

Responsibilities include data input, prioritizing tasks, and building working knowledge of Paychex products. A Bachelor's Degree is preferred. This full-time role comes with comprehensive benefits and growth opportunities within One Paychex.

Qualifications

• Bachelor's Degree preferred.
• Experience in customer service is a plus.
• Ability to work across multiple channels.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Skills

Customer service

Education

Bachelor's Degree - Preferred

Tools

Salesforce

HRIS

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional in Rochester, NY to support clients across phone, email, chat, and other channels. You will follow established SLAs, resolve claims and inquiries, and document all interactions in our systems.

Responsibilities include data input, prioritizing tasks, and building working knowledge of Paychex products. A Bachelor's Degree is preferred. This full-time role comes with comprehensive benefits and growth opportunities within One Paychex.