P&C Insurance Services Partner — Licensing-Ready

Paychex; City of Rochester (NY); Sur place; USD 32 000 - 34 000; Plein temps

Résumé du poste

Paychex is seeking a customer service professional to support multiple Paychex products. Under minimal guidance, you will educate clients, resolve claims, and proactively improve service quality while maintaining deep product knowledge.

This role emphasizes problem-solving and collaboration with partners and teammates. The position offers base pay in a defined hourly range and potential for career growth within Paychex’s One Paychex environment, with benefits extending to full-time staff.

Qualifications

• Bachelor's Degree preferred for the role.
• Requires eligibility for applicable insurance licensing in all 50 states with a 90-day license-in-start-date window.

Responsabilités

• Cultivates strong relationships with clients and internal and external partners to deliver quality service
• Proactively identifies opportunities to enhance clients' service experience
• Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures
• Identifies and implements opportunities for process improvements
• Demonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Serves as a mentor for less experienced teammates
• Documents all interactions and uses the information to improve service

Formation

Bachelor's Degree - Preferred

Description du poste

Paychex is seeking a customer service professional to support multiple Paychex products. Under minimal guidance, you will educate clients, resolve claims, and proactively improve service quality while maintaining deep product knowledge.

This role emphasizes problem-solving and collaboration with partners and teammates. The position offers base pay in a defined hourly range and potential for career growth within Paychex’s One Paychex environment, with benefits extending to full-time staff.