Customer Success & Support Specialist

Paychex; West Henrietta, Saint Petersburg, Phoenix (NY, FL, AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Paychex in the United States is seeking a customer service professional to support one or more Paychex products with a moderate level of guidance. You will use prescribed guidelines to maintain strong customer relations and resolve claims fairly and in accordance with Paychex policies.

You will handle inquiries via phone, email, chat, and other channels, document all interactions, and look for opportunities to improve processes.

Qualifications

• Bachelor's Degree - Preferred
• Retirement Services experience preferred, not required
• 2 years of call center customer service experience
• work schedule: 11am - 8pm EST

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
• Identifies opportunities for process improvement and works with leaders to implement
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions
• Serves as a mentor for less experienced teammates
• Performs data input, maintaining strong prioritization and organization

Skills

Call center experience

Customer service

Communication skills

Education

Bachelor's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex in the United States is seeking a customer service professional to support one or more Paychex products with a moderate level of guidance. You will use prescribed guidelines to maintain strong customer relations and resolve claims fairly and in accordance with Paychex policies.

You will handle inquiries via phone, email, chat, and other channels, document all interactions, and look for opportunities to improve processes.