Client Service Specialist – HR & Payroll Solutions

Paychex; West Henrietta, Phoenix (NY, AZ); Presencial; USD 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

401(k) + employer match

Tuition reimbursement

Adoption assistance

Financial assistance

Paid time off

Descripción de la vacante

Paychex is seeking a customer service professional to support one or more Paychex products. You will deliver quality service via phone, email, chat, and other channels, and document client interactions.

Under guidance, you will learn Paychex products and uphold service levels while maintaining data accuracy and timely follow-ups. Eligible full-time role with benefits and development opportunities.

Formación

• Bachelor's Degree - Preferred.

Responsabilidades

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input, maintaining strong prioritization and organization.
• Documents all client interactions.

Educación

Bachelor's Degree - Preferred

Herramientas

Salesforce

HRIS

Flex

Core Advanced

ORS

Descripción del empleo

Paychex is seeking a customer service professional to support one or more Paychex products. You will deliver quality service via phone, email, chat, and other channels, and document client interactions.

Under guidance, you will learn Paychex products and uphold service levels while maintaining data accuracy and timely follow-ups. Eligible full-time role with benefits and development opportunities.