Insurance Services Specialist — Grow Your Skillset & Impact

Paychex; Phoenix (AZ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Job summary

Paychex in Phoenix, AZ is seeking a customer service professional to support one or more Paychex products. Under guidance, you will deliver quality service via phone, email, chat, and other channels, and ensure items are resolved within service levels.

You will develop product knowledge, document interactions, mentor teammates, and contribute to process improvements while prioritizing and organizing data input. A Bachelor's degree is preferred.

Qualifications

• Bachelor's degree preferred.
• Experience in customer service is a plus.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with SLAs.
• Develops and maintains knowledge of Paychex products and policies.
• Identifies opportunities for process improvement and works with leaders to implement.
• Mentors less experienced teammates and documents all interactions.
• Performs data input with strong prioritization and organization.

Education

Bachelor's Degree - Preferred

Job description

Paychex in Phoenix, AZ is seeking a customer service professional to support one or more Paychex products. Under guidance, you will deliver quality service via phone, email, chat, and other channels, and ensure items are resolved within service levels.

You will develop product knowledge, document interactions, mentor teammates, and contribute to process improvements while prioritizing and organizing data input. A Bachelor's degree is preferred.