Client Services Specialist: Insurance Products & Support

Paychex; Sarasota (FL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is hiring for a customer service role in the United States. The candidate will assist clients via phone, email, chat, and other channels while adhering to service level agreements and documenting all interactions.

You'll develop knowledge of Paychex products and industry policies, identify areas for process improvement, and mentor less experienced teammates as part of a collaborative team environment.

Qualifications

• Bachelor's Degree - Preferred

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
• Identifies opportunities for process improvement and works with leaders to implement
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions
• Serves as a mentor for less experienced teammates
• Performs data input, maintaining strong prioritization and organization

Education

Bachelor's Degree - Preferred

Job description

Paychex is hiring for a customer service role in the United States. The candidate will assist clients via phone, email, chat, and other channels while adhering to service level agreements and documenting all interactions.

You'll develop knowledge of Paychex products and industry policies, identify areas for process improvement, and mentor less experienced teammates as part of a collaborative team environment.