Insurance Sales & Service Specialist

Fred Loya Insurance Agency; Big Spring (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Fred Loya Insurance Agency in Texas is seeking a full-time insurance customer service representative who delivers professional, courteous service to internal and external customers. You will answer questions about policies, take payments, and identify client needs to support policy growth and renewals.

The role requires bilingual English/Spanish ability, strong communication, and the ability to pass state licensing requirements.

Qualifications

• Computer literate with basic–intermediate skills
• Bilingual (English/Spanish) is helpful
• Excellent communication skills, be assertive, and provide a first-rate customer experience
• Must pass state licensing requirements
• Flexible schedule
• Reliable transportation

Responsibilities

• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer’s policy
• Accept payments and process transactions
• Identify any potential needs the customer may have regarding their policy
• Follow up with customers on quotes, renewals, and cancellations
• Involved with marketing initiatives for new business development on an as-needed basis
• Maintain a neat and clean work area and office
• FNOL’s (vehicle inspections)
• Taking vehicle pictures (squatting, bending, flexing required)
• Bank run deposits
• Position is full time
• Other duties as assigned

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High School Diploma

Tools

Computer literate

Job description

Fred Loya Insurance Agency in Texas is seeking a full-time insurance customer service representative who delivers professional, courteous service to internal and external customers. You will answer questions about policies, take payments, and identify client needs to support policy growth and renewals.

The role requires bilingual English/Spanish ability, strong communication, and the ability to pass state licensing requirements.