Insurance Quoting & Service Specialist

Chubb Life Fund; Northern (KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Chubb is seeking a dedicated agent support role to be the first contact for agents quoting new business, policy changes, and inquiries. You will participate in training on property and casualty basics, product offerings, and systems that enable effective service as a Champion of Service.

You will handle phone quotes, endorsements, and renewals for personal lines while delivering superior service and timely, accurate responses.

Qualifications

• Experience in customer service or call center preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage.
• Provide superior customer service via incoming calls in a high-volume contact center environment.
• Own agent requests and respond in a timely, accurate, professional manner.
• Analyze information to make appropriate decisions while maintaining a pleasant caller experience.
• Learn personal lines insurance principals and Chubb product offerings.
• Navigate multiple systems to research and resolve inquiries.
• Maintain productivity and quality in a fast-paced setting.
• Collaborate with team members and partners to ensure a quality agent experience.
• Cross-sell coverage to round out accounts.
• Work overtime as needed.
• Complete additional tasks and projects as assigned.

Skills

Customer service

Phone etiquette

Communication skills

Job description

Chubb is seeking a dedicated agent support role to be the first contact for agents quoting new business, policy changes, and inquiries. You will participate in training on property and casualty basics, product offerings, and systems that enable effective service as a Champion of Service.

You will handle phone quotes, endorsements, and renewals for personal lines while delivering superior service and timely, accurate responses.