Customer Service Representative

Chubb; O’Fallon (MO); On-site; USD 25,000 - 36,000; Full time

Job summary

Chubb in Missouri is seeking a team-oriented agent to serve as the first point of contact for quoting new business, policy changes, and account inquiries in a fast-paced personal lines environment.

You will handle phone quoting, issue new business, endorsements, and renewals, deliver superior customer service, and collaborate with agents to provide a high-quality insured experience. Initial training covers property and casualty basics and Chubb product offerings.

Responsibilities

• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
• Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling agent requests in an efficient, accurate, and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
• Learn with high regard for the accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
• Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Maintain established levels of productivity, service, and quality standards within a fast-paced call center
• Works collaboratively with team members, and business partners to provide a quality experience for our agents
• Responsible for cross-selling coverage to round out accounts
• Work overtime as needed
• Complete additional tasks and other projects/duties as assigned

Job description

You will be thefirst contact with our agents for quoting new business, policy changes, account inquiries, etc. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include but is not limited to, Property and Casualty Insurance principals, Chubb product offerings, and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and can offer plenty of growth opportunities, let’s talk!

JobResponsibilities:

• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
• Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling agent requests in an efficient, accurate, and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
• Learn with high regard for the accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
• Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Maintain established levels of productivity, service, and quality standards within a fast-paced call center
• Works collaboratively with team members, and business partners to provide a quality experience for our agents
• Responsible for cross-selling coverage to round out accounts
• Work overtime as needed
• Complete additional tasks and other projects/duties as assigned