Customer Service Representative

Chubb in; O’Fallon (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Chubb, a world-leading insurer, seeks a Customer Service Representative (Finance) to act as the first contact for agents handling quotes, policy changes, and inquiries. You will be trained in property and casualty principles and Chubb products, delivering accurate, personalized service and contributing to growth through cross-selling.

The role emphasizes professional development, a diverse, inclusive culture, and opportunities for advancement within a collaborative environment.

Qualifications

• Strong decision-making velocity in a fast-paced, high-volume phone center.
• Outstanding, effective, service-focused communication skills, both verbal and written.
• Proficient in computer skills, multi-application navigation, and multi-tasking.
• Experience in a high-volume contact center with a focus on superior service is a plus.
• Professionalism, accountability, and pride in handling quotes, policy changes, and inquiries.
• Track record of handling competing demands and solving problems on calls.
• Property and Casualty insurance experience is a plus.
• Desire for ongoing professional and personal development and accuracy.
• Minimum of high school diploma or equivalent; college degree or pursuing is a plus.

Responsibilities

• Phone quoting and issuance of new business, endorsements, and renewals for personal lines.
• Provide superior customer service and high-quality technical content via incoming calls.
• Handle agent requests timely, accurately, and professionally.
• Analyze information to make appropriate decisions while ensuring a pleasant caller experience.
• Learn basic knowledge of personal lines insurance and Chubb products (home, auto, valuables, flood).
• Navigate multiple systems to research, analyze, and resolve agent inquiries.
• Maintain productivity, service, and quality in a fast-paced call center.
• Collaborate with team members and partners to ensure a quality agent experience.
• Cross-sell coverage to round out accounts and support growth.
• Work overtime as needed and complete additional tasks.

Skills

Decision-making velocity

Communication skills

Computer skills

Multi-application navigation

High-volume contact center experience

Professionalism and accountability

Education

High school diploma or equivalent

College degree (plus)

Job description

Customer Service Representative (Finance)

JOB DESCRIPTION

You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include but is not limited to, Property and Casualty Insurance principals, Chubb product offerings, and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and can offer plenty of growth opportunities, let's talk!

Job Responsibilities

• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
• Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling agent requests in an efficient, accurate, and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
• Learn with high regard for the accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
• Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Maintain established levels of productivity, service, and quality standards within a fast-paced call center
• Works collaboratively with team members, and business partners to provide a quality experience for our agents
• Responsible for cross-selling coverage to round out accounts
• Work overtime as needed
• Complete additional tasks and other projects/duties as assigned

QUALIFICATIONS

• Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
• Outstanding, effective, and service-focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation, and multi-tasking
• Experience in a high-volume contact center with a strong focus on superior service is a plus!
• Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests, and inquiries from our valued agency partners
• Track record of success in managing competing demands, and problem-solving while on the phone with customers
• Property and Casualty insurance experience is a plus
• Chubb's ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service
• Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.