Insurance Service Champion: Quoting & Policy Support

Chubb; O’Fallon (MO); On-site; USD 25,000 - 36,000; Full time

Job summary

Chubb in Missouri is seeking a team-oriented agent to serve as the first point of contact for quoting new business, policy changes, and account inquiries in a fast-paced personal lines environment.

You will handle phone quoting, issue new business, endorsements, and renewals, deliver superior customer service, and collaborate with agents to provide a high-quality insured experience. Initial training covers property and casualty basics and Chubb product offerings.

Responsibilities

• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
• Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling agent requests in an efficient, accurate, and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
• Learn with high regard for the accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
• Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Maintain established levels of productivity, service, and quality standards within a fast-paced call center
• Works collaboratively with team members, and business partners to provide a quality experience for our agents
• Responsible for cross-selling coverage to round out accounts
• Work overtime as needed
• Complete additional tasks and other projects/duties as assigned

Job description

Chubb in Missouri is seeking a team-oriented agent to serve as the first point of contact for quoting new business, policy changes, and account inquiries in a fast-paced personal lines environment.

You will handle phone quoting, issue new business, endorsements, and renewals, deliver superior customer service, and collaborate with agents to provide a high-quality insured experience. Initial training covers property and casualty basics and Chubb product offerings.