Insurance Quoting & Service Specialist - Growth & Training

Chubb in; O’Fallon (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Chubb, a world-leading insurer, seeks a Customer Service Representative (Finance) to act as the first contact for agents handling quotes, policy changes, and inquiries. You will be trained in property and casualty principles and Chubb products, delivering accurate, personalized service and contributing to growth through cross-selling.

The role emphasizes professional development, a diverse, inclusive culture, and opportunities for advancement within a collaborative environment.

Qualifications

• Strong decision-making velocity in a fast-paced, high-volume phone center.
• Outstanding, effective, service-focused communication skills, both verbal and written.
• Proficient in computer skills, multi-application navigation, and multi-tasking.
• Experience in a high-volume contact center with a focus on superior service is a plus.
• Professionalism, accountability, and pride in handling quotes, policy changes, and inquiries.
• Track record of handling competing demands and solving problems on calls.
• Property and Casualty insurance experience is a plus.
• Desire for ongoing professional and personal development and accuracy.
• Minimum of high school diploma or equivalent; college degree or pursuing is a plus.

Responsibilities

• Phone quoting and issuance of new business, endorsements, and renewals for personal lines.
• Provide superior customer service and high-quality technical content via incoming calls.
• Handle agent requests timely, accurately, and professionally.
• Analyze information to make appropriate decisions while ensuring a pleasant caller experience.
• Learn basic knowledge of personal lines insurance and Chubb products (home, auto, valuables, flood).
• Navigate multiple systems to research, analyze, and resolve agent inquiries.
• Maintain productivity, service, and quality in a fast-paced call center.
• Collaborate with team members and partners to ensure a quality agent experience.
• Cross-sell coverage to round out accounts and support growth.
• Work overtime as needed and complete additional tasks.

Skills

Decision-making velocity

Communication skills

Computer skills

Multi-application navigation

High-volume contact center experience

Professionalism and accountability

Education

High school diploma or equivalent

College degree (plus)

Job description

Chubb, a world-leading insurer, seeks a Customer Service Representative (Finance) to act as the first contact for agents handling quotes, policy changes, and inquiries. You will be trained in property and casualty principles and Chubb products, delivering accurate, personalized service and contributing to growth through cross-selling.

The role emphasizes professional development, a diverse, inclusive culture, and opportunities for advancement within a collaborative environment.