Insurance Service & Quoting Specialist

Chubb Insurance Hong Kong; O’Fallon (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Chubb Insurance is seeking a frontline contact center specialist in the United States to handle quoting, new business, endorsements and renewals for personal lines. You will deliver high-quality service, resolve agent inquiries, and build product knowledge through initial and ongoing training on Chubb offerings.

The role emphasizes accuracy, multi-system navigation, and collaboration with team members to ensure a superior agent experience. Overtime and additional tasks may be required.

Responsibilities

• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
• Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling agent requests in an efficient, accurate, and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
• Learn with high regard for the accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
• Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Maintain established levels of productivity, service, and quality standards within a fast-paced call center
• Works collaboratively with team members, and business partners to provide a quality experience for our agents
• Responsible for cross-selling coverage to round out accounts
• Work overtime as needed
• Complete additional tasks and other projects/duties as assigned

Job description

Chubb Insurance is seeking a frontline contact center specialist in the United States to handle quoting, new business, endorsements and renewals for personal lines. You will deliver high-quality service, resolve agent inquiries, and build product knowledge through initial and ongoing training on Chubb offerings.

The role emphasizes accuracy, multi-system navigation, and collaboration with team members to ensure a superior agent experience. Overtime and additional tasks may be required.