Customer Service Representative

Chubb Life Fund; Northern (KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Chubb is seeking a dedicated agent support role to be the first contact for agents quoting new business, policy changes, and inquiries. You will participate in training on property and casualty basics, product offerings, and systems that enable effective service as a Champion of Service.

You will handle phone quotes, endorsements, and renewals for personal lines while delivering superior service and timely, accurate responses.

Qualifications

• Experience in customer service or call center preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage.
• Provide superior customer service via incoming calls in a high-volume contact center environment.
• Own agent requests and respond in a timely, accurate, professional manner.
• Analyze information to make appropriate decisions while maintaining a pleasant caller experience.
• Learn personal lines insurance principals and Chubb product offerings.
• Navigate multiple systems to research and resolve inquiries.
• Maintain productivity and quality in a fast-paced setting.
• Collaborate with team members and partners to ensure a quality agent experience.
• Cross-sell coverage to round out accounts.
• Work overtime as needed.
• Complete additional tasks and projects as assigned.

Skills

Customer service

Phone etiquette

Communication skills

Job description

You will be thefirst contact with our agents for quoting new business, policy changes, account inquiries, etc. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include but is not limited to, Property and Casualty Insurance principals, Chubb product offerings, and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and can offer plenty of growth opportunities, let’s talk!

Job Responsibilities:

• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
• Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling agent requests in an efficient, accurate, and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
• Learn with high regard for the accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
• Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Maintain established levels of productivity, service, and quality standards within a fast-paced call center
• Works collaboratively with team members, and business partners to provide a quality experience for our agents
• Responsible for cross-selling coverage to round out accounts
• Work overtime as needed
• Complete additional tasks and other projects/duties as assigned