Insurance Policy Administrator

Placements24; Willows (CA); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Hybrid work arrangement

Comprehensive medical benefits

Retirement benefits

Training and development opportunities

Job summary

Placements24 is recruiting an Insurance Policy Administrator in Welkom to manage policyholder accounts and support administrative processes. The role emphasizes accuracy in handling policy changes, renewals, and inquiries, working closely with sales and claims teams to ensure seamless service delivery.

The position offers a hybrid work arrangement with career development opportunities and comprehensive medical and retirement benefits in a stable, growing insurance company in the Free State.

Qualifications

• Strong organizational skills and exceptional attention to detail.
• Excellent customer service and communication skills, both written and verbal.
• Ability to multitask and manage time effectively in a busy office environment.
• Proficiency in using administrative software, including policy management systems and standard office applications.
• A commitment to accuracy and adherence to company procedures.

Responsibilities

• Process new insurance policy applications, endorsements, and renewals accurately and efficiently.
• Manage policyholder data, ensuring the integrity and confidentiality of information in the system.
• Respond to customer inquiries regarding policy coverage, billing, and status changes via phone and email.
• Generate policy documents, statements, and other correspondence for clients and brokers.
• Liaise with the sales team to facilitate policy issuance and resolve administrative issues.
• Assist the claims department with necessary policy information as required.

Job description

About the Role

Our client is seeking an organized and efficient Insurance Policy Administrator to manage policyholder accounts and ensure the smooth operation of administrative processes in their Welkom office. This role is integral to customer satisfaction, requiring meticulous attention to detail in handling policy changes, renewals, and customer inquiries. You will work closely with the sales and claims teams to provide seamless support. This position offers a great opportunity to develop your career in the insurance sector within a stable and growing company, contributing to excellent service delivery in the Free State province.

Key Responsibilities

• Process new insurance policy applications, endorsements, and renewals accurately and efficiently.
• Manage policyholder data, ensuring the integrity and confidentiality of information in the system.
• Respond to customer inquiries regarding policy coverage, billing, and status changes via phone and email.
• Generate policy documents, statements, and other correspondence for clients and brokers.
• Liaise with the sales team to facilitate policy issuance and resolve administrative issues.
• Assist the claims department with necessary policy information as required.

Requirements

• Previous experience in an administrative role, preferably within the insurance industry.
• Strong organizational skills and exceptional attention to detail.
• Proficiency in using administrative software, including policy management systems and standard office applications.
• Excellent customer service and communication skills, both written and verbal.
• Ability to multitask and manage time effectively in a busy office environment.
• A commitment to accuracy and adherence to company procedures.

Benefits

• Competitive annual salary with regular performance reviews.
• Hybrid working arrangement for a better work-life balance.
• Comprehensive medical and retirement benefits.
• Ongoing training and development opportunities.
• A positive and professional team atmosphere in Welkom.