Junior Insurance Claims Handler

Placements24; Redmond (WA); Hybrid; USD 7,300 - 9,700; Full time

Benefits offered by this job

On-the-job training

Mentorship program

Career progression opportunities

Medical aid and pension after probate

Job summary

Placements24 is seeking a Junior Insurance Claims Handler in Welkom, Free State. This entry-level role focuses on logging new claims, gathering information, and supporting senior team members while delivering excellent customer service to claimants.

You will receive comprehensive on-the-job training and mentorship to develop core claims administration skills, with opportunities for progression within the insurance field and a supportive work environment.

Qualifications

• High school diploma or equivalent required.
• Previous administrative or customer service experience is advantageous.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Proficiency in basic computer applications, including email and word processing.
• A keen eye for detail and accuracy.
• Proactive attitude and willingness to learn new processes and systems.
• Ability to work independently and as part of a team.

Responsibilities

• Receive and log new insurance claims accurately into the system.
• Gather initial information from policyholders regarding their claims.
• Request necessary documentation, such as police reports or medical forms.
• Communicate with clients via phone and email to provide updates on their claim status.
• Assist senior claims handlers with administrative tasks.
• Update claim files with all relevant information and correspondence.
• Verify policy details and coverage limits for incoming claims.
• Ensure compliance with company procedures and regulatory requirements.
• Escalate complex or unusual claims to senior team members for guidance.
• Contribute to maintaining a high standard of customer service throughout the claims process.

Education

High school diploma

Tools

Basic computer skills

Job description

About the Role

Our client, a reputable firm within the Insurance industry, is looking for an enthusiastic and detail-oriented Junior Insurance Claims Handler to join their team in Welkom, Free State. This entry-level position is an excellent opportunity for individuals passionate about customer service and insurance administration. You will be trained to manage and process a variety of insurance claims, ensuring accuracy and efficiency. The role involves liaising with policyholders, gathering information, and updating claim records. We seek a proactive individual with strong administrative skills, a willingness to learn, and a commitment to providing exceptional support to claimants. This role is perfect for someone looking to build a solid foundation in the insurance sector and grow their career within a supportive environment in the Welkom community. Join us and be part of a team dedicated to helping people navigate through challenging times.

Key Responsibilities

• Receive and log new insurance claims accurately into the system.
• Gather initial information from policyholders regarding their claims.
• Request necessary documentation, such as police reports or medical forms.
• Communicate with clients via phone and email to provide updates on their claim status.
• Assist senior claims handlers with administrative tasks.
• Update claim files with all relevant information and correspondence.
• Verify policy details and coverage limits for incoming claims.
• Ensure compliance with company procedures and regulatory requirements.
• Escalate complex or unusual claims to senior team members for guidance.
• Contribute to maintaining a high standard of customer service throughout the claims process.

Requirements

• High school diploma or equivalent qualification is essential.
• Previous administrative or customer service experience is advantageous.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Proficiency in basic computer applications, including email and word processing.
• A keen eye for detail and accuracy.
• A proactive attitude and a willingness to learn new processes and systems.
• Ability to work effectively both independently and as part of a team.
• A foundational understanding of or interest in the insurance industry.
• A resident of or familiar with the Welkom area is beneficial.

Benefits

• Competitive entry-level salary.
• Comprehensive on-the-job training and mentorship program.
• Opportunities for further study and professional development within the insurance field.
• Contribution towards medical aid and pension fund after probation period.
• Paid time off and public holidays.
• A positive and encouraging work environment.
• Exposure to various aspects of the insurance claims process.
• Potential for career progression within the company.