Insurance Customer Service Representative

Placements24; Riverton (UT); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus potential

Medical benefits

Retirement benefits

Training program

Hybrid work

Job summary

Placements24 is seeking an Insurance Customer Service Representative in Riverton, Utah to assist clients with inquiries, policy changes, billing, and general information. The role requires excellent communication and a solid understanding of insurance products to deliver accurate information and strong service.

You will be the primary contact for customers, handling endorsements, updates, cancellations, payments, and cross-selling opportunities within a hybrid work environment, with paid

Qualifications

• Prior customer service experience, preferably in insurance or financial services.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain complex information clearly to customers.
• Proficient with computer systems, CRM software, and Microsoft Office.
• Strong problem-solving skills and a positive attitude.

Responsibilities

• Respond to inquiries via phone, email, and in person about policies, coverage, and billing.
• Assist with endorsements, updates, and cancellations.
• Process payments and explain statements clearly.
• Provide information on products and cross-sell where appropriate.
• Maintain accurate customer records in CRM.

Skills

Customer service

Clear communication

Problem solving

CRM familiarity

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking a friendly and professional Insurance Customer Service Representative to assist clients with their inquiries and policy needs in Upington . This role is the primary point of contact for customers, requiring excellent communication skills and a deep understanding of insurance products to provide accurate information and support. You will handle a variety of requests, including policy changes, billing inquiries, and general information, ensuring a positive customer experience. This position is key to maintaining customer loyalty and contributing to the company's reputation for outstanding service, offering a rewarding career path within the insurance sector.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding insurance policies, coverage, and billing.
• Assist customers with policy endorsements, updates, and cancellations.
• Process payments and explain billing statements clearly.
• Provide information about new products and services, identifying opportunities for cross-selling.
• Resolve customer complaints efficiently and professionally, escalating complex issues when necessary.
• Maintain accurate customer records and documentation in the CRM system.

Requirements

• Previous experience in customer service , preferably within the insurance or financial services industry.
• Excellent communication, listening, and interpersonal skills.
• Ability to clearly explain complex information to customers.
• Proficiency in using computer systems, including CRM software and Microsoft Office.
• Strong problem-solving skills and the ability to remain calm under pressure.
• A positive attitude and a genuine desire to help customers.

Benefits

• Competitive salary with potential for performance bonuses.
• Comprehensive medical and retirement benefits.
• Paid training program focusing on insurance products and customer service skills.
• A hybrid work environment that supports work-life integration.
• Opportunities for advancement within the customer service department.