Insurance Operations Manager

Placements24; Windsor Park (TN); Hybrid; USD 43,000 - 61,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Relocation assistance

Professional development

Hybrid work

Job summary

Placements24 is seeking an experienced Insurance Operations Manager to oversee operations in East London, Eastern Cape. This leadership role focuses on policy administration, claims handling, customer service, and regulatory compliance.

You will optimize workflows, manage teams, and drive continuous improvement to enhance service quality and profitability in a hybrid work setting.

Qualifications

• Bachelor's degree in Business Administration, Management, Finance, or related field.
• Minimum 6 years of progressive experience in insurance operations management or a similar leadership role.
• Proven expertise in managing policy administration, claims and customer service.
• Strong understanding of insurance products, market dynamics and regulatory requirements.
• Excellent leadership, team management and motivational skills.
• Demonstrated ability to drive process improvement and operational efficiency.
• Strong analytical, problem-solving and decision-making capabilities.
• Proficiency in operational management software and CRM systems.
• Excellent communication and organizational skills.

Responsibilities

• Oversee and optimize all insurance operations including policy issuance, renewals, endorsements and claims handling.
• Lead, train and motivate operations teams to achieve high performance and customer satisfaction.
• Develop and implement operational policies, procedures and service standards.
• Monitor KPIs and performance metrics and identify areas for improvement.
• Ensure compliance with insurance regulations and company policies.
• Drive process improvement initiatives to reduce costs and improve accuracy.
• Manage vendor relationships and service level agreements.
• Oversee the use of technology and systems within the operations department.
• Collaborate with underwriting, sales and finance for seamless operations.
• Handle escalated customer inquiries and resolve operational issues promptly.

Skills

Leadership

Team management

Process optimization

Analytical skills

Communication

Education

Bachelor's degree in Business Administration / Management / Finance or related field

Tools

CRM software

Operations software

Job description

About the Role

Our client, a reputable and expanding insurance firm, is seeking an experienced and dynamic Insurance Operations Manager to oversee their operations in East London, Eastern Cape . This leadership role is critical in ensuring the efficient and effective day-to-day running of the company's insurance operations, including policy administration, claims processing, customer service, and compliance. The successful candidate will be responsible for optimizing operational workflows, managing teams, implementing best practices, and driving continuous improvement initiatives to enhance service quality and profitability. We are looking for a highly organized, results-oriented individual with a strong understanding of insurance operations and a proven track record in team management and process optimization. This role offers an excellent opportunity to make a significant impact within a growing organization and contribute to its strategic success. The position requires a hybrid working model, allowing for effective on-site oversight and remote coordination.

Key Responsibilities

• Manage and optimize all aspects of the insurance operations, including policy issuance, renewals, endorsements, and claims handling.
• Lead, train, and motivate operations teams to achieve high levels of performance and customer satisfaction.
• Develop and implement operational policies, procedures, and service standards.
• Monitor operational performance metrics and KPIs, identifying areas for improvement.
• Ensure compliance with all relevant insurance regulations and company policies.
• Drive process improvement initiatives to enhance efficiency, reduce costs, and improve accuracy.
• Manage vendor relationships and service level agreements.
• Oversee the effective use of technology and systems within the operations department.
• Collaborate with other departments, such as underwriting, sales, and finance, to ensure seamless operations.
• Handle escalated customer inquiries and resolve operational issues promptly.

Requirements

• A Bachelor's degree in Business Administration, Management, Finance, or a related field.
• A minimum of 6 years of progressive experience in insurance operations management or a similar leadership role.
• Proven expertise in managing core insurance operations functions (policy administration, claims, customer service).
• Strong understanding of insurance products, market dynamics, and regulatory requirements.
• Excellent leadership, team management, and motivational skills.
• Demonstrated ability to drive process improvement and operational efficiency.
• Strong analytical, problem-solving, and decision-making capabilities.
• Proficiency in operational management software and CRM systems.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work effectively in a hybrid environment, balancing remote and in‑office responsibilities.
• Must be based in or willing to relocate to East London, Eastern Cape .

Benefits

• Competitive salary and annual performance bonus.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and leadership training.
• Generous paid vacation and personal leave days.
• A dynamic and collaborative work culture.
• Hybrid work arrangement promoting work-life balance.
• Relocation assistance may be provided for qualified candidates.