Insurance Policy Administrator

Placements24; Queenstown; Hybrid; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical benefits

Provident fund

Training opportunities

Job summary

Placements24 in Queenstown seeks a meticulous Insurance Policy Administrator to manage policy records and support client services, including issuance, endorsements, renewals and cancellations. This hybrid role blends in-office and remote work for a balanced, structured environment.

You will liaise with sales agents and claims teams, maintain data integrity, respond to inquiries, and generate policy documents. A solid grasp of insurance terminology and standard office software is essential.

Qualifications

• Proven experience in insurance policy administration or similar.
• Strong understanding of insurance terminology.
• Excellent organizational and communication skills, both written and verbal.

Responsibilities

• Administer new insurance policies from application through issuance.
• Process endorsements, renewals, and cancellations in a timely manner.
• Maintain policy records and databases with data integrity and confidentiality.
• Respond to policyholder inquiries regarding coverage, billing, and changes.
• Liaise with sales agents and claims departments to resolve issues.
• Generate policy documents and related correspondence.
• Assist in preparing reports on policy volumes and renewals.

Skills

Policy administration

Attention to detail

Customer service

Data entry

Education

High school diploma or equivalent

Tools

MS Office Suite

Policy administration systems

Job description

Our client is seeking a detail-oriented and organized Insurance Policy Administrator to manage policy records and support client services in Queenstown. This role is fundamental to ensuring the accuracy and efficiency of policy administration processes, including issuance, endorsements, renewals, and cancellations. You will be the primary point of contact for policy-related inquiries, providing excellent customer service and administrative support. This hybrid position allows for a blend of in-office and remote work, offering a structured yet flexible work environment for managing crucial policy documentation.

Key Responsibilities

• Administer new insurance policies from application through to issuance, ensuring accuracy of details.
• Process policy endorsements, renewals, and cancellations in a timely and efficient manner.
• Maintain policy records and databases, ensuring data integrity and confidentiality.
• Respond to policyholder inquiries regarding coverage, billing, and policy changes.
• Liaise with sales agents and claims departments to resolve policy-related issues.
• Generate policy documents and related correspondence.
• Assist in preparing reports on policy volumes, renewals, and other administrative metrics.

Requirements

• Proven experience in insurance policy administration or a similar administrative role.
• Strong understanding of insurance terminology and basic policy structures.
• Exceptional organizational skills and meticulous attention to detail.
• Proficiency in standard office software (Microsoft Office Suite) and ideally policy administration systems.
• Excellent customer service and communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritize effectively within a structured workflow.

Benefits

• Competitive salary complemented by potential performance incentives.
• A flexible hybrid work schedule, combining remote and office-based responsibilities.
• Contribution towards medical aid and a provident fund.
• Opportunities for training in advanced policy administration systems and procedures.
• A supportive team environment within a well-established insurance company in Queenstown.