Insurance Operations Manager

Placements24; Riverton (UT); On-site; USD 42,000 - 67,000; Full time

Benefits offered by this job

Annual performance bonus

Medical aid

Life insurance

Provident fund

Professional development

Job summary

Placements24 seeks an Insurance Operations Manager to lead day-to-day operations of an insurance unit in Upington, Northern Cape. You will supervise policy administration, claims support, and customer service, driving efficiency and continuous improvement while building a high-performing team.

Ideal candidates have 6+ years in insurance operations leadership, deep knowledge of policy and claims workflows, and a commitment to excellence.

Qualifications

• Minimum 6 years in insurance operations management or similar leadership role.
• Strong understanding of policy administration systems and claims workflows.
• Proven ability to lead and develop operational teams.
• Lean/Six Sigma knowledge is advantageous.
• Bachelor's degree in Business Administration, Operations Management, or related field.
• Professional qualification in insurance or operations management is preferred.

Responsibilities

• Oversee and manage all aspects of insurance operations, including policy issuance, endorsements, renewals, and cancellations.
• Ensure efficient and accurate processing of insurance claims in collaboration with the claims department.
• Manage and develop a team of operational staff, providing guidance, training, and performance management.
• Implement and refine operational workflows and procedures to enhance efficiency and reduce costs.
• Monitor KPIs and operational metrics, taking action to address deviations.
• Ensure compliance with regulatory requirements and internal policies related to operations.
• Manage relationships with third-party service providers involved in operational processes.
• Drive continuous improvement initiatives within the operations department.
• Champion a customer-centric approach within the operations team, ensuring high levels of service delivery.
• Contribute to strategic planning and decision-making related to operational capabilities.

Skills

Leadership

Team management

Process improvement

KPIs

Education

Bachelor's degree in Business Administration

Operations Management degree

Job description

About the Role

Our client, a well-respected insurance company, is seeking an experienced and efficient Insurance Operations Manager to oversee the day-to-day operations of their business unit. This vital role is based in Upington, Northern Cape , and is responsible for ensuring the smooth and effective functioning of all operational processes, including policy administration, claims processing support, and customer service functions. You will play a key role in driving operational efficiency, implementing best practices, and managing a team of operational staff. The ideal candidate will possess strong leadership qualities, a deep understanding of insurance operations, and a commitment to excellence and continuous improvement. This is a significant opportunity to lead and optimize operations in the unique setting of Upington, Northern Cape .

Key Responsibilities

• Oversee and manage all aspects of insurance operations, including policy issuance, endorsements, renewals, and cancellations.
• Ensure efficient and accurate processing of insurance claims in collaboration with the claims department.
• Manage and develop a team of operational staff, providing guidance, training, and performance management.
• Implement and refine operational workflows and procedures to enhance efficiency and reduce costs.
• Monitor key performance indicators (KPIs) and operational metrics, taking action to address deviations.
• Ensure compliance with regulatory requirements and internal policies related to operations.
• Manage relationships with third-party service providers involved in operational processes.
• Drive continuous improvement initiatives within the operations department.
• Champion a customer-centric approach within the operations team, ensuring high levels of service delivery.
• Contribute to strategic planning and decision-making related to operational capabilities.

Requirements

• A minimum of 6 years of experience in insurance operations management or a related operational leadership role within the financial services sector.
• Comprehensive understanding of insurance products, policy administration systems, and claims processing workflows.
• Proven experience in leading and managing operational teams.
• Strong knowledge of operational best practices, process improvement methodologies (e.g., Lean, Six Sigma) is advantageous.
• Excellent organizational, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to motivate and influence teams.
• Proficiency in using operational management software and standard office applications.
• Bachelor's degree in Business Administration, operations Management, or a related field.
• A relevant professional qualification in insurance or operations management is preferred.

Benefits

Our client offers a competitive salary package, complemented by annual performance bonuses and opportunities for career advancement. Comprehensive medical aid, life insurance, and a provident fund are provided. Opportunities for professional development and further training in operations management are available. This role is based in Upington, Northern Cape , offering a unique lifestyle opportunity. Join a stable and reputable organization that values operational excellence and invests in its employees' growth and development.