Insurance Operations & Process Specialist (Hybrid)

Internationalinsuranceprofessionals; Raleigh (NC); Hybrid; USD 48,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Tuition reimbursement

401K savings

Stock purchase plan

Generous time off

Job summary

Marsh McLennan Agency is seeking a Business Process Specialist within the Operations team to support process optimization, maintain procedures, and coordinate training, onboarding and reporting. This role emphasizes data-driven improvements and cross-functional collaboration.

The ideal candidate has 3+ years of Property & Casualty insurance experience, a P&C license or plan to obtain within 90 days, and strong MS Office skills. A hybrid work model is offered with a competitive benefits package.

Qualifications

• Minimum of three (3) years previous insurance agency/brokerage experience in Property & Casualty required
• Property & Casualty license or ability to obtain within 90 days
• Advanced knowledge of the agency operational procedures and the agency management system required
• Advanced in Microsoft Office: Word, PowerPoint, Excel required

Responsibilities

• Support the Regional Operations Team in keeping things running smoothly, including helping with operational initiatives, maintaining procedures, supporting vendor and outsourcing coordination, and assisting with training, task management, onboarding, monitoring, and reporting
• Communicate workflows, track compliance through metrics and Smartsheet, support continuous improvement, and help with special projects tied to training, system functionality, and strategic operations
• Assist with gathering research and data for projects and provide support to system enhancements and process improvements

Skills

P&C insurance

MS Office proficient

Vendor coordination

Education

Associate or Bachelor's degree

Tools

Agency management system

Smartsheet

Job description

Marsh McLennan Agency is seeking a Business Process Specialist within the Operations team to support process optimization, maintain procedures, and coordinate training, onboarding and reporting. This role emphasizes data-driven improvements and cross-functional collaboration.

The ideal candidate has 3+ years of Property & Casualty insurance experience, a P&C license or plan to obtain within 90 days, and strong MS Office skills. A hybrid work model is offered with a competitive benefits package.