Insurance Operations Director — Lead Systems & Growth

FBQ Inc dba Florida Best Quote; Largo (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Company parties

Competitive salary

Paid time off

Parental leave

Job summary

Florida Best Quote Insurance Agency in Largo, FL is seeking an experienced Insurance Operations Director to build stronger systems, develop leaders, and create the operational structure needed for growth. You will lead department managers, oversee day-to-day operations, and drive accountability across the agency.

The role emphasizes improving workflows, implementing KPIs, and partnering with HR on hiring and training while collaborating with the Systems Director on automation and technology

Qualifications

• 5+ years of P&C insurance experience
• Significant experience in an independent insurance agency or brokerage
• 3+ years of leadership experience overseeing managers or multiple departments
• Strong understanding of insurance agency operations
• Experience using data, KPIs, and scorecards to manage performance
• Proven success improving processes and developing people
• Strong communication, problem-solving, and decision-making skills
• Comfortable holding others accountable and leading change
• Florida P&C experience preferred

Responsibilities

• Lead and develop department managers and team leads
• Oversee day-to-day operations across the agency
• Identify inefficiencies and implement practical solutions
• Establish KPIs, scorecards, and performance standards
• Improve workflows, SOPs, training, and quality assurance
• Partner with HR on hiring, onboarding, and employee development
• Work closely with our Systems Director on automation and technology improvements
• Lead operational projects from idea through implementation
• Address operational issues before they reach executive leadership
• Create greater consistency and accountability throughout the agency

Skills

Leadership

P&C insurance

Data & KPIs

Communication

Job description

Florida Best Quote Insurance Agency in Largo, FL is seeking an experienced Insurance Operations Director to build stronger systems, develop leaders, and create the operational structure needed for growth. You will lead department managers, oversee day-to-day operations, and drive accountability across the agency.

The role emphasizes improving workflows, implementing KPIs, and partnering with HR on hiring and training while collaborating with the Systems Director on automation and technology