Insurance Agency Operations Leader, KPI-Driven

FBQ Inc dba Florida Best Quote; Largo (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Paid time off

Parental leave

Job summary

Florida Best Quote Insurance Agency in Largo, FL seeks an experienced Agency Operations Director to oversee and improve overall agency operations. The role requires strong leadership, KPI discipline, and a deep understanding of independent P&C insurance workflows.

You will manage department managers, drive performance, and partner with HR and Systems on initiatives to streamline processes and automation. This is a full-time on-site leadership position with competitive compensation and

Qualifications

• 5+ years of P&C insurance experience.
• Significant independent insurance agency or brokerage experience.
• 3+ years of leadership experience, preferably managing managers or multiple departments.
• Strong knowledge of insurance agency operations.

Responsibilities

• Lead department managers and team leads.
• Oversee daily agency operations and departmental performance.
• Establish and maintain KPIs, scorecards, and performance standards.
• Identify operational issues and implement solutions.
• Improve agency workflows, SOPs, training, and quality assurance.
• Develop managers and help strengthen leadership throughout the agency.
• Partner with HR on hiring, onboarding, and performance management.
• Partner with our Systems Director on technology and automation initiatives.
• Lead cross-department operational projects.

Skills

Leadership

KPIs

Performance management

Operations management

Job description

Florida Best Quote Insurance Agency in Largo, FL seeks an experienced Agency Operations Director to oversee and improve overall agency operations. The role requires strong leadership, KPI discipline, and a deep understanding of independent P&C insurance workflows.

You will manage department managers, drive performance, and partner with HR and Systems on initiatives to streamline processes and automation. This is a full-time on-site leadership position with competitive compensation and